All orders are processed within 48 hours (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Free local delivery is available for orders over 300 AED within Dubai city limit. For orders under 300 AED, we charge 50 for local delivery.
Deliveries are made from 9 AM until 7 Pm on working days. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.
You can skip the shipping fees with free local pickup at our warehouse in Ras Alkhor. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 24 hours. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are 9 Am up 6 Pm on working days. Please have your order confirmation email with you when you come.
If you have not received your order within 2 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges.
We accept returns up to 2 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
If your order arrives damaged in any way, please email us as soon as possible at email@example.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don’t hesitate to contact us at firstname.lastname@example.org.