Frequently Asked Questions

What are the necessary documents for import and export?

Documents required to import goods to Dubai, UAE and Arab countries as follows:

  • Commercial invoice
  • Packing list
  • Certificate of Origin
  •  Health certificates (for foodstuffs with preparation of the approval of the Municipal Department of some countries).
  • The Bill of lading are stamped on the back by the company’s signature.
  • Delegation of the NOC.

For commercial shipments, the importing company must have the import code registered in the tax department and in the customs department.

Documents required to import cars to the UAE and Arab countries as follows:

  • purchase invoice.
  • Export certificate.
  • Bills of Lading.
  • Delegation of the NOC.

Documents required to export personal shipments from the UAE to countries around world are:

  • A copy of the passport, residence or personal identity of the consignee.
  • A copy of the passport and identity of the recipient.
  • Full address of sender, recipient and contact numbers

Documents required to export commercial shipments from Dubai, Abu Dhabi and the UAE to the world:

  • Commercial invoice.
  • Packing statement.
  • Certificate of origin.
  • Agency or authorization of the clearance office in the land border in the case of shipping to Saudi Arabia or A.

** IMPORTANT NOTE: In the case of land freight for the GCC countries, the invoice and documents must be in Arabic, showing the HS Code (the customs identification code for each item).

Documents required for shipping and exporting cars from Dubai, Abu Dhabi and the UAE as follows:

  • A certificate of export from the traffic written on it to be shipped by / Al-Fares cargo services and clearance With export plates for the vehicle.
  • Copy of UAE driving certificate and identity.
  • A copy of the passport of the recipient with the picture of the residence, if he is a resident or photo of the identity card if he is a citizen of the same country.
  • Details of the customs agent in the port of arrival in the case of shipping to the ports of the world name, address and contact number.

Documents required to ship tourist car from Dubai or Abu Dhabi:

  • Tourism certificate from the traffic department labeled: shipped by Al Fares Cargo services and clearance LLC.
  • Carnet “Trip Ticket” Book from Car Club.
  • Original registration card of the vehicle.
  • Copy of the passport and residence of the sender (to the resident).
  • Copy of the identity or passport of the recipient.
  • Details of the customs duty in the port of arrival in case of shipping to the world ports (name, address and contact numb.

What is a bill of lading/ airway bill?

It is a document or a contract proving the shipments moving and includes all information such as details of the sender and recipient and a comprehensive description of the shipment in terms of type, weight and size in cubic meters in addition to the date and place of issue and destination of shipment, whereby the delivery of the shipment to the recipient upon arrival will take place and guarantee to receive. Airway bill is issued by the airline in the case of air freight and shipping line in case of sea freight. And its importance relays that it is a contract between the navigational line or the airline and the shipping company and the client, which guarantees the rights as mentioned in the previous policy number, which enables the customer to track shipments easily.

What is HS Code ...?

It is an international multi-purpose method for labeling goods, and it’s developed by the World Customs Organization (WCO). It is called the common system and if we want to expand the definition of this system, it is a globally readable language of economy and coding of goods and an indispensable means of international trade.

It is used to determine the proportion of the fee applicable to any commodity. It is the only way to determine the class, item, and percentage of the customs duties of certain commodities. It consists of a table containing items and sub-items, their numerical symbols, and notes of sections, chapters and general rules. It is an international language that is used as the basis for definitions of more than 176 countries or customs unions and 104 countries are signatories to their international convention.

 Advantages of HS code Application:

  • This system has helped governments develop a precise mechanism for determining duties and taxes on goods.
  • Facilitate the process of providing and processing accurate information to investors and researchers.
  • All commodities in the HS code are characterized under clear labels, facilitating the import and export process.

What is the volumetric weight?

The volumetric weight depends on the area occupied by the shipment for its actual weight. The cost of transporting a shipment can be affected by the amount of space it occupies. If the cargo needs more space, a larger value is paid for that space regardless of its actual weight. The shipping value is calculated according to the actual weight and the volumetric weight, and then the larger value among them will be considered.

How is volumetric weight measured?

To calculate the volumetric weight, it is measured: (length x width x height) / division factor 6000 or 4000 according to the method of shipment.

How are shipments collected?

Our warehouses are the best choice for you. We have set up our warehouses at AlFares Cargo Services to maintain various types of goods such as home furniture, personal items, equipment, machinery, etc., in which we ensure their preservation from any damage, loss or theft. We also provide you with all warranties against any damages that may occur. All items are numbered with a custom label for each shipment to distinguish between shipments for easy access and non-mixing.

Al-Fares Cargo offers the best delivery and collection services by hand from our representatives wherever you are in the UAE by equipped dedicated trucks to ensure safety and protection, to transport your belongings to our warehouses to be stored, sorted and shipped to your destination afterwards.

Do you have storage service?

The are some cases in which some people require to move away for work, education and many other reasons, so they plan to move from their home or travel elsewhere in their own country or abroad.

Here, they face the problem of packing furniture or moving it to another place to store it, and also facing some obstacles on how to move furniture without damage, or expository for breaking. No need to worry, Al-Fares Cargo Company provides storage service in Dubai for furniture and commercial goods. We are interested in providing the best ways and means to ensure the transportation and storage of goods and household goods or even commercial goods without fear or concern of damage or loss of any piece. We provide services for the transportation of home, hotel and commercial furniture in a literal manner with the use of modern technology. We have and experienced staff in assembling and packaging furniture, and then transporting it by truck to our warehouse, applying all tools and necessities for protection from damage.

What is the best way to ship?

If you need to have your shipments delivered to you in the shortest time possible, best choice will be through air freight, where we have daily and regular flights to all airports and cities around the world.

But if your shipments are commercial goods and materials with good amount of quantity and size, and you have plenty of time, your best option will be shipping through sea freight, which depends on containers in the transport of goods, which is characterized by its ability to accommodate goods and heavy equipment of large sizes, which is not provided through air freight, in addition to reaching far countries that aircrafts can’t reach.

Therefore, we are specialized in shipping from and to most ports using international shipping lines, whether FCL or LCL. We provide containers of different sizes and types to suit the size, type and nature of goods, and then deliver to all cities and ports around world, in addition to our outstanding shipping services for cars.

As for the shipping between neighboring countries such as the GCC and the Middle East, for example, your best choice is shipping through land freight for transporting goods, materials and vehicles. We offer a large fleet of trucks, which helps in cargo operations wherever you go.

Al Fares Cargo also provides refrigerated shipping services to transport foodstuffs on a daily basis with flexibility. We also have a fleet of car carriers of various sizes to transport your own cars.

To which countries do you ship to?

Al Fares Cargo Services can develop a competitive shipping solution to suit your need wherever you are around the world. Al Fares offers a wide range of logistics services through land, sea and air freight to:

Saudi Arabia, Egypt, Lebanon, Iraq, Libya, Morocco, Tunisia, and Arabic countries, Turkey, UK, Germany, Sweden, Spain, Netherlands, Belgium, Poland, Greece, Romania, Bulgaria and many European countries.

From and to Asia: China, Korea, Japan, Singapore, Malaysia, Thailand, India, Philippines, Pakistan, Indonesia, Kazakhstan, Azerbaijan and other Asian countries.

Djibouti, Nigeria, Ivory Coast, Togo, Chad, Niger, Ghana, Guinea, South Africa, Cameroon, Congo, Kenya, Comoros, Mauritania, Gabon, Angola, Seychelles and many other African countries.

From and to America: Canada, Brazil, Mexico, Argentina, Venezuela and Latin American countries as well as Australia and New Zealand.

How do you ship cars?

Al-Fares Cargo Company is one of the UAE’s leading freight forwarding companies providing car shipping services around the world. We rely on a variety of logistics and transportation solutions to meet your needs and save you time and effort.

We have a fleet of standard car carriers as well as covered cars to protect and secure the cars during land freight to Saudi Arabia, Kuwait, Bahrain, Oman, Jordan, Lebanon, Iraq and many Arab countries in addition to the service of shipping luxury and sports cars and to suit your needs.

Al-Fares cargo offers car shipping by sea freight on weekly cruises and regular dates to the most ports and cities of the world by containers or by RORO service, from receiving your inquiries and guiding you to the required documents until delivered to the destination wherever you want.

Al Fares cargo also offers air freight service to many destinations around the world, from Dubai, Abu Dhabi, Riyadh, Kuwait, Morocco, London, Paris, Malacca, Spain, Germany and many destinations.

We provide car insurance services during transportation or shipping through many international insurance companies.

Do you have a international moving service or furniture shipping service to the world?

Al Fares provides many services in the transportation of furniture and home decorations. Due to your frequent need in moving and transporting home furniture from Dubai, Abu Dhabi and the UAE, it is our vision to provide this service in a safe and convenient way.

Do you have customs clearance services in Dubai and globally?

We have a dedicated that is fully aware of all customs clearance procedures in Dubai and many countries, whether the shipments are through terminals in air freight or through ports in sea freight.

We guarantee to process all customs clearance procedures for your incoming and outgoing shipments with all speed, flexibility and efficiency till delivered to your warehouses wherever they are in the UAE in the shortest time possible.

We have the experience and the ability to deal with all types of shipments, whether it’s general goods, foodstuffs, chemicals or electronics, as well as customs clearance services for cars.

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